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Support & Warranty

We make every reasonable effort to ensure that you are happy with your purchase. If something happens to go wrong with your item, we will try to resolve the problem as quickly as possible.

Important Notice:

Due to the unfolding situation with Coronavirus (COVID-19), our top priority is the health and well-being of our employees and customers. Whilst we're continuing to monitor the guidelines provided by the UK Government and Public Health England, we have made the decision to temporarily suspend our Warranty service. Please do not send us your Warranties as these will not be processed.
If you have already returned your Warranty to us, this will be processed when our Warranty service is resumed. If your Warranty has been sent on a secure trackable service, you can check that it has been delivered to us but during this time, we will be unable to respond to your emails.
We apologise for any inconvenience that this causes you and ask for your patience at this challenging time.

 

All of our brands are supported by a product warranty. The minimum warranty period is 1 year from date of purchase but many of our brands provide warranty periods in excess of this - please refer to the table below for more information.

This covers your product against failure caused by any defects in material or workmanship but excludes faults resulting from misuse, accidental damage, modification or alteration, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which we are not responsible for.

This does not affect your Statutory Rights.

Buck Knives: Forever Warranty
ChicoBag 1 year Limited
FireWire Lifetime
HeroClip Lifetime
Helle Norway: Lifetime
Klean Kanteen: Limited Lifetime
Kitchen IQ 3 years Limited
Leatherman: 25 Years (*warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorised and/or unreasonable use.This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, color finishes, cleaning, or sharpening). The warranty program covers tools purchased for personal use only and does not cover tools purchased from auctions or flea markets with the intent to resell repaired or refurbished tools.
Opinel: Lifetime
Princeton Tec: 10 Years
Remington: Lifetime
Sheffield: Lifetime
Smith's: 3 Years Limited
UST: Limited Lifetime
Stormproof Lighters - 2 Year Limited
Whitby: Knives, Torches & Accessories - 2 Years
Zippo: Windproof Lighters – Lifetime (excludes cosmetic finishes)
MPL/Utility Lighters - 5 Years (proof of purchase required)

Leatherman Warranty FAQs

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General Warranty FAQs

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FAQS

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