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Support & Warranty

We make every reasonable effort to ensure that you are happy with your purchase. If something happens to go wrong with your item, we will try to resolve the problem as quickly as possible.

Important Notice: COVID-19 Update (2nd September 2020)

 
We are continuing to monitor the guidelines provided by the UK Government and Public Health England to ensure the safety of our employees.

As the lockdown restrictions have gradually been lifted, we have been able to resume our Warranty service. However, along with many other companies, we are still working with a reduced number of staff so it may take us a little longer to process this for you.

We recommend that you return your Warranty on a secure trackable service so that you can check that it has been delivered to us. We aim to have your Warranty processed within 15 working days.  

We respectfully ask for you not to enquire on its progress during this time as we will be unable to respond to your emails until after the 15 working days have passed.

We apologise for any inconvenience that this causes you and ask for your patience during this challenging time.


All of our brands are supported by a product warranty. The minimum warranty period is 1 year from date of purchase but many of our brands provide warranty periods in excess of this - please refer to the table below for more information.

This covers your product against failure caused by any defects in material or workmanship but excludes faults resulting from misuse, accidental damage, modification or alteration, tampering, unsuitable physical or operating environment beyond product specifications, improper maintenance, or failure caused by a product for which we are not responsible for.

This does not affect your Statutory Rights.

Buck Knives: Forever Warranty
ChicoBag 1 year Limited
FireWire Lifetime
HeroClip Lifetime
Helle Norway: Lifetime
Klean Kanteen: Limited Lifetime
Kitchen IQ 3 years Limited
Leatherman:

25 Years

Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss or unauthorised and/or unreasonable use.This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, colour finishes, cleaning or sharpening). The warranty program covers tools purchased for personal use only and does not cover tools purchased from auctions or flea markets with the intent to resell repaired or refurbished tools.

We are unable to carry out repairs, send replacement parts or engrave any multitool.

Amazon

We are unable to process any warranty for products purchased from Amazon on, or after 1st July 2020. You will need to return your defective product to the Seller via Amazon's Returns Process.

Opinel: Lifetime
Princeton Tec: 10 Years
Remington: Lifetime
Sheffield: Lifetime
Smith's: 3 Years Limited
UST: Limited Lifetime
Stormproof Lighters - 2 Year Limited
Whitby: Knives, Torches & Accessories - 2 Years
Zippo: Windproof Lighters – Lifetime (excludes cosmetic finishes)
MPL/Utility Lighters - 5 Years (proof of purchase required)

Leatherman Warranty FAQs

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