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Leatherman Warranty FAQs

How does the Leatherman Warranty work?

Leatherman USA take extraordinary measures to ensure that your Leatherman product will give you many years of dependable service.

Whitby & Co (UK) Ltd are the exclusive Importer and Distributer / Warranty Centre for Leatherman in the UK and Ireland. If your product requires attention, we'll be happy to take a look at it for you.

Leathermans Warranty policy covers tools that have failed as a result of a material defect and / or workmanship. Under Leatherman's 25 year warranty, tools will be replaced, at our discretion, with the same or comparable model if your returned tool has been retired. We are unable to send you replacement parts.

Amazon

We are unable to process any warranty for products purchased from Amazon on, or after 1st July 2020. You will need to return your defective product to the Seller via Amazon's Returns Process.

Exceptions

This warranty covers only the original / primary owner and does not cover abuse, alteration, theft, loss, or unauthorised and / or unreasonable use of your Leatherman product. This warranty does not cover accessories, sheaths (exception: Ainsworth Sheath is covered by a 2-year warranty), imprinting, engraving, color finishes, unauthorised repairs, modifications, cleaning, or sharpening. Any of the aforementioned will be returned to sender with the exception of the Ainsworth Sheath.

This warranty covers products purchased through an authorised dealer and proof of purchase from an authorised dealer may be required.

Our warranty program covers tools purchased for personal use only. This warranty does not cover tools purchased from auctions or flea markets with the intent to resell repaired or refurbished tools.

Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from jurisdiction to jurisdiction.


How do I return my tool?

Please ensure that you download and complete the Warranty Returns Form below. The form must be completed, signed and included with your product in order for us to process your warranty request.

  • Complete a separate form for each tool being returned.
  • Failure to complete and enclose a Warranty Returns Form will result in your tool being returned to you in the condition it was received.
  • Do not send sheaths or accessories as these are not covered by Leathermans warranty policy (except Ainsworth Sheath)

Click here to download a Warranty Returns Form.

Ship your package to;

Whitby & Co (UK) Ltd
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

Who covers the postage to return my tool?

We will ship your product back to you at our expense using a trackable shipping service.

Royal Mail won’t post my tool. What can I do?

Do make sure that you package your tool securely to ensure that there is no risk to other postal items, employees or recipients. Royal Mail will ask you to declare what is in your package and our advice would be to say that it's an "outdoor accessory" rather than a multi tool or an item that contains a knife.

How long will it take for you to look at my tool?

Your Warranty return will be inspected by our Warranty team. We'll aim to have your warranty resolved within 10 working days of receipt. Please do not email us to check on the progress of your warranty unless you have not heard from us within 10 days.

I can’t live without my Leatherman even for one day. Can you send me the parts I need so that i can repair it myself?

Our products are designed to be disassembled by factory-trained technicians only. Attempting to disassemble a Leatherman tool yourself may result in lost components and compromised tool functionality. It may also invalidate your warranty protection.

My tool has sentimental value. Can I have my old tool returned to me as well as a replacement?

Some customers do have a sentimental attachment to their tools. We regret that we are unable to send you both a replacement tool and your original tool.

Can I have a different blade fitted to my Leatherman tool?

Each Leatherman tool consists of a combination of features that makes it a unique multipurpose tool. We cannot alter or substitute different blade components from one tool version to another.

Can my replacement tool be re - engraved?

Unfortunately imprinting / engraving is not covered by the warranty. We do not have the facilities to re - engrave replacement tools.

What happens if I don’t want an alternative tool?

If the product you have has been discontinued, we may need to replace it with an alternative model. If this is the case, and you are not happy with the alternative model, please notify us with 10 days of receipt. Your replacement will need to be returned to us and upon receipt, we will arrange for your old tool to be returned to you.

I've had my Leatherman for a very long time and the belt sheath is just about worn out. How can i get a replacement?

Unfortunately sheaths and accessories are not covered by our warranty. There are a several models of sheaths for you to choose from which are shown on our accessories page.

I chose my Leatherman tool as I liked the colour but this has now worn off. Can I receive a replacement?

We regret that colour finishes are not covered by our warranty and any discolouration or depletion of the colour of your tool is due to natural wear and tear.

Can you service or sharpen my Leatherman?

We do not provide a general or blade sharpening service. Details of how to maintain your tool can be found on our Maintenance page.

Any other questions?

If you have been unable to find the answer to your question, please contact our Warranty team on 01539 766626 or email warranty@whitbyandco.co.uk. We aim to respond to all email enquiries within two working days.

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