How does the Leatherman Warranty work?
We take extraordinary measures so that your Leatherman product will give you many years of dependable service. If it doesn’t, we will gladly replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for tools and 10-year guarantee for lights. This warranty excludes abuse, alteration, theft, loss or unauthorised and/or unreasonable use of your Leatherman product. Also, this warranty does not cover sheaths, accessories, imprinting, colour finishes, cleaning or sharpening. You simply have to print and fill out the Warranty Returns Form provided here.
How do I return my tool?
Once you have completed and signed the Warranty Returns form, include your tool and return it to us at the following address. Be sure to send your warranty repair via an insured and trackable service as we cannot be responsible for tools that never reach us. Please do not ship us your sheath or accessories.
Whitby & Co (UK) Ltd
Canal Head North
Who covers the postage to return my tool?
We will ship your product back to you at our expense using a trackable shipping service.
Royal Mail won’t post my tool. What can I do?
Do make sure that you package your tool securely to ensure that there is no risk to other postal items, employees or recipients. Royal Mail will ask you to declare what is in your package and our advice would be to say that it's an "outdoor accessory" rather than a multi tool or an item that contains a knife.
How long will it take for you to look at my tool?
Your Warranty return will be inspected by our Warranty team. We'll aim to have your warranty resolved within 10 working days of receipt. Please do not email us to check on the progress of your warranty unless you have not heard from us within 10 days.
I can’t live without my Leatherman even for one day. Can you send me the parts I need so that i can repair it myself?
Our products are designed to be disassembled by factory-trained technicians only. Repaired tools are reassembled (and the pivot posts cemented) to ensure proper tension for optimum tool performance. Attempting to disassemble a Leatherman tool yourself may result in lost components and compromised tool functionality. It may also invalidate your warranty protection.
My tool has sentimental value. Can I have my old tool returned to me as well as a replacement?
Some customers do have a sentimental attachment to their tools. We regret that we are unable to send you both a replacement tool and your original tool.
Can I have a different blade fitted to my Leatherman tool?
Each Leatherman tool consists of a combination of features that makes it a unique multipurpose tool. We cannot alter or substitute different blade components from one tool version to another.
Can my replacement tool be re - engraved?
Unfortunately imprinting / engraving is not covered by the warranty. We do not have the facilities to re - engrave replacement tools.
What happens if I don’t want an alternative tool?
If the product you have has been discontinued, we may need to replace it with an alternative model. If this is the case, and you are not happy with the alternative model, please notify us with 10 days of receipt. Your replacement will need to be returned to us and upon receipt, we will arrange for your old tool to be returned to you.
I've had my Leatherman for a very long time and the belt sheath is just about worn out. How can i get a replacement?
Unfortunately sheaths and accessories are not covered by our warranty. There are a several models of sheaths for you to choose from which are shown on our accessories page.
I chose my Leatherman tool as i liked the colour but this has now worn off. Can i receive a replacement?
We regret that colour finishes are not covered by our warranty and any discolouration or depletion of the colour of your tool is due to natural wear and tear.
Can you service or sharpen my Leatherman?
We do not provide a general or blade sharpening service. Details of how to maintain your tool can be found on our Maintenance sheet shown here.
Any other questions?
If you have been unable to find the answer to your question, please contact our Warranty team on 01539 766626 or email email@example.com. We aim to respond to all email enquiries within two working days.