FREE Standard Delivery on orders over £30

Delivery & Returns

Receipt of Orders

  • Orders received before 1.30pm on a working day will be processed and dispatched the same day.
  • Orders received after 1.30pm will be processed the following working day.
  • Orders received on weekends and bank holidays will be processed on the next working day.
  • Delivery time will begin as soon as your order leaves our warehouse.

Amendment or Cancellation of Orders

If you need to amend or cancel your order, we may be able to do this if you contact us immediately after placing your order.

If you don't manage to contact us in time, or we're unable to amend / cancel your order due to it being processed, don't worry as any unwanted items can be returned to us.

FREE Delivery Over £30.00

We offer FREE standard delivery to the UK only on orders over £30.00. Orders must contain £30.00 of physical products. 

Standard 48 hour tracked delivery £2.95

  • Delivery will be made by Royal Mail Tracked 48. You will be sent tracking information via email for all tracked UK orders
  • Royal Mail aims to deliver your parcel in 2 to 3 working days (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take a day or two longer due to their geographical location.
  • Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

    24 hour tracked delivery £4.95

    • Delivery will be made by Royal Mail Tracked 24. You will be sent tracking information via email for all tracked UK orders
    • Royal Mail aims to deliver your parcel the next working day (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take longer due to their geographical location
    • Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

      Returns

      If you purchased or received a product directly from whitbyandco.co.uk and would like to return it within 14 days, we can issue you a refund. Returned goods must be in perfect, unused condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason other than manufacturer defect.

      Normal wear and tear is not covered under warranty. If you ordered your product directly from whitbyandco.co.uk and it arrived damaged, you must notify us by email at sales@whitbyandco.co.uk and return the goods unused and in the condition in which you received them.

      To return the item(s), please download and complete the form below and follow the instructions. Returns take approximately 7-10 business days to process. You can create your returns label here.

      Download Returns Form

       

      If you purchased your product from a retail store or a website other than whitbyandco.co.uk, please go directly to the original place of purchase.

      If You Received the Wrong Product

      If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at sales@whitbyandco.co.uk. To expedite a resolution, please indicate your web order number (starts with WH-), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

      Warranty Returns

      If you are returning the product because it is defective, please complete the relevant form on our Warranty Page and return it to us with your faulty item to the following address:

      Whitby & Co (UK) Ltd
      Returns Department
      Aynam Mills
      Kendal
      Cumbria
      LA9 7BY

      Once received, your warranty return will be inspected by our Warranty team. If a fault is found, we'll aim to replace your item free of charge within 15 working days.

      Non UK Deliveries

      For delivery enquiries outside of the UK, please contact sales@whitbyandco.co.uk

      Close (esc)

      Summer Sale

      Looking for a bargain?  There's up to 50% OFF in our Summer Sale. Brands include: Deejo, Buck, Klean Kanteen...

      Shop Now

      Age Verification

      By clicking enter you are verifying that you are over 18.

      Search

      Shopping Cart

      Your cart is currently empty.
      Shop now