Delivery & Returns

FREE Delivery Over £50.00*

We offer FREE standard 48 hour tracked delivery on orders over £50.00,*U.K. only. Orders must contain £50.00 of physical products. 

Standard 48 hour tracked delivery £2.95

Provided all items are available we aim to process your order within 1-2 working days from receipt**. (**Orders that are received after 1.30pm will not be processed until the following working day). Delivery time will begin as soon as your order leaves our warehouse.

  • Delivery will be made by Royal Mail Tracked 48 (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc., may take a day or two longer due to their geographical location. You will be sent tracking information via email for all tracked UK orders
  • Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

24 hour tracked delivery £4.95

Provided all items are available we will process and dispatch your order the same day. Orders must be placed by 1.30pm. Delivery time will begin as soon as your order leaves our warehouse.

  • Delivery will be made by Royal Mail Tracked 24 (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc., may take longer due to their geographical location.  You will be sent tracking information via email for all tracked UK orders
  • Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

Orders received on weekends and bank holidays will be processed on the next working day.

RETURNS

You may, within 14 working days of receipt of your order, return any item in its unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the product(s) in accordance with our Refund Policy set out below.

If you wish to return items, you must email us immediately. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. If you are returning a product to us, you are responsible for paying for the return of the goods and its safe delivery and have a legal obligation to take reasonable care of the product(s) whilst they are in your possession. We therefore recommend using a tracked, insured delivery method. If you fail to comply with this obligation we may have right of action against you for compensation.

WARRANTY RETURNS

If you are returning the product because it is defective, please complete the relevant form on our Warranty Page and return it to us with your faulty item to the following address:

Whitby & Co (UK) Ltd
Warranty Returns
Aynam Mills
Kendal
Cumbria
LA9 7BY

Once received, your warranty return will be inspected by our Warranty team. If a fault is found, we'll aim to replace your item free of charge within 10 working days.

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