Delivery & Returns

Christmas Order Dates

Don’t be left out in the cold this Christmas! For delivery before Christmas, we recommend placing orders BEFORE 1pm on Tuesday 17th December 2024 for Tracked 48®* hour and Thursday 19th December for Tracked 24®* with Royal Mail and DPD Next Day* orders. Please note that we cannot guarantee your order will arrive before Christmas.

* Mainland UK only - subject to recipient availability and courier delivery operations.

Receipt of Orders

• Orders received before 1.30pm on a working day will be processed and dispatched the same day.
• Orders received after 1.30pm will be processed the following working day.
• Orders received on weekends and bank holidays will be processed on the next working day.
• Delivery time will begin as soon as your order leaves our warehouse.

Amendment or Cancellation of Orders

Please note that during December, due to the high volume of orders, we are unable to amend or cancel any orders. We have extended our returns policy until 12th January 2025, so you can return any unwanted item(s) back to us using the below Returns Form and free returns label. Products must be unused, in original condition with tags and packaging.

DPD Next Day 18+ £3.95

As of 6th April 2022, all bladed items must be age checked at the point of delivery by the courier.

• Delivery will be made by DPD Next Day. You will be sent tracking information via email for all tracked UK orders
• DPD aims to deliver your parcel the next working day (subject to any events that are beyond our reasonable control). Weekend delivery is not guaranteed and is subject to your local delivery depot. Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take longer due to their geographical location
• Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

Standard 48 hour tracked delivery £2.95

• Delivery will be made by Royal Mail Tracked 48. You will be sent tracking information via email for all tracked UK orders
• Royal Mail aims to deliver your parcel in 2 to 3 working days (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take a day or two longer due to their geographical location.
• Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

24 hour tracked delivery £4.95

• Delivery will be made by Royal Mail Tracked 24. You will be sent tracking information via email for all tracked UK orders
• Royal Mail aims to deliver your parcel the next working day (subject to any events that are beyond our reasonable control). Orders to more remote areas of the UK, such as Highlands, Isle of Man, Channel Islands, Northern Ireland etc. may take longer due to their geographical location
• Deliveries can only be made to the UK. We are unable to accept any order for delivery to Eire or any other address outside of the UK.

Returns

Extended Returns Policy

To make your Christmas shopping stress-free, we’re offering an extended return period. Items purchased between 1st and 24th December 2024 can be returned until 12th January 2025. Products must be unused, in original condition with tags and packaging.

If you purchased or received a product directly from whitbyandco.co.uk and would like to return it within 14 days, we can issue you a refund. Returned goods must be in perfect, unused condition and must be made within 14 days of purchase. After 14 days, we will not accept returns for any reason other than manufacturer defect.

Normal wear and tear is not covered under warranty. If you ordered your product directly from whitbyandco.co.uk and it arrived damaged, you must notify us by email at sales@whitbyandco.co.uk and return the goods unused and in the condition in which you received them.

To return the item(s), please download and complete the form below and follow the instructions. Returns take approximately 7-10 business days to process. You can create your returns label here.

Download Returns Form

If you purchased your product from a retail store or a website other than whitbyandco.co.uk, please go directly to the original place of purchase.

If You Received the Wrong Product

If you received the wrong product in your shipment, or are missing something from your order, please contact us direct at sales@whitbyandco.co.uk. To expedite a resolution, please indicate your web order number (starts with WH-), as well as the item that was shipped in error or was missing from your order. We will process a replacement shipment and provide return instructions if applicable as soon as possible.

Warranty Returns

If you are returning the product because it is defective, please complete the relevant form on our Warranty Page and return it to us with your faulty item to the following address:

Whitby & Co (UK) Ltd
Returns Department
Aynam Mills
Kendal
Cumbria
LA9 7BY

Once received, your warranty return will be inspected by our Warranty team. If a fault is found, we'll aim to replace your item free of charge within 15 working days.

Non UK Deliveries

For delivery enquiries outside of the UK, please contact sales@whitbyandco.co.uk

Christmas Closure Dates

Please see below our opening and closing times over the festive period:

* 24Hr Royal Mail & DPD Next Day - Mainland UK only - subject to recipient availability and courier delivery operations