Refund policy

RETURNS / EXCHANGE

As a consumer you may, within 14 working days of receipt of your order, notify us of your intention to return any item for a full refund or exchange.

- If you wish to return items, you must email us within 14 days of delivery
- You must complete and return the order Returns Form with your product(s) and details of whether you require a refund or exchange. This was enclosed with your delivery
- Product(s) must also be returned to us in an unused, original condition
- Items must be returned at your own cost and risk. If you are returning a product to us, you are responsible for paying for the return of the goods and its safe delivery and have a legal obligation to take reasonable care of the product(s) whilst they are in your possession. We therefore recommend using a tracked, insured shipping method. If you fail to comply with this obligation we may have right of action against you for compensation.

Products should be returned to the following address;

Whitby & Co (UK) Ltd
Aynam Mills
Canal Head North
Kendal
Cumbria
LA9 7BY

REFUNDS (IF APPLICABLE)

If you are returning items within the period mentioned and in accordance with the terms of our Returns policy, we will process the refund due to you as soon as possible and, in any case, within 14 days of receiving the returned items.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received your refund yet, first check your bank account or credit card issuer as it can take a few days before your refund is officially placed back into your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@whitbyandco.co.uk.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.