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Whitby Knives have formed a vital part of the outdoor enthusiast’s equipment since 1961. Our knives are designed and manufactured with particular care and attention to detail. Whitby & Co’s core principles of Quality, Value and Service. A Whitby Knife is ready when you need it.
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Leatherman Warranty

 

1. How does the Leatherman Warranty work?

2. How do I return my tool?

3. Who covers the postage to return my tool?

4. Royal Mail won't post my tool. What can I do?

5. How long will it take for you to look at my tool?

6. I can't live without my Leatherman even for one day. Can you send me the parts I need so that i can repair it myself?

7. My tool has sentimental value. Can I have my old tool returned to me as well as a replacement?

8. Can I have a different blade fitted to my Leatherman tool?

9. Can my replacement tool be re - engraved?

10. What happens if I don't want an alternative tool?

11. I've had my Leatherman tool for a very long time and the belt sheath is just about worn out. How can I get a replacement?

12. I chose my Leatherman tool as I liked the colour but this has now worn off. Will I receive a replacement?

13. Can you service or sharpen my tool?

 

ANSWERS

 

1. HOW DOES THE LEATHERMAN WARRANTY WORK?

We take extraordinary measures so that your Leatherman product will give you many years of dependable service. If it doesn't, we will gladly replace it, at our discretion, with one of equal or greater value under our 25-year guarantee for tools and 10-year guarantee for lights.

This warranty does not cover abuse, alteration, theft, loss or unauthorised and/or unreasonable use of your Leatherman product. This warranty does not cover sheaths, accessories, imprinting, colour finishes, cleaning or sharpening.

You simply have to print and fill out the Warranty Returns Form provided here, put the form and your tool (NO SHEATHS PLEASE) in the post to us and we'll inspect your tool. If a faulty is found we'll replace your tool and send it back to you free of charge.

 

2. HOW DO I RETURN MY TOOL?

Step 1 - Package the tool securely

Unfortunately, we cannot be responsible for tools that never reach us. Please send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary. Please don't send your sheaths and accessories.

Be sure to download and complete the Warranty Returns form.

UK residents - please use this form.

Eire residents - please use this form.

The form must be completed, signed and included with your product in order for us to process your warranty request.

Step 2 - Ship your package to;

Whitby & Co (UK) Ltd
Warranty Returns
Aynam Mills
Kendal
Cumbria
LA9 7BY

Step 3 - We 'll do the rest

We'll inspect your tool and if a fault is found we'll replace your tool free of charge and return it to you at our expense using a trackable shipping service.

 

3. WHO COVERS THE POSTAGE TO RETURN MY TOOL?

You are responsible for shipping costs for returning your tool to us. When you return your tool, be sure to use an insured shipping method (i..e Royal Mail Special Delivery or visit myHermes at www.myhermes.co.uk)

We will return your tool, at our cost using a secure method also.

 

4. ROYAL MAIL WON'T TAKE MY TOOL. WHAT CAN I DO?

Do make sure that you package your tool securely to ensure that there is no risk to other postal items, employees or recipients. Royal Mail will ask you to declare what is in your package and our advice would be to say that it's an "outdoor accessory" rather than a multi tool or an item that contains a knife.

If you do encounter a problem, tools are often returned to us by myHermes. You can find more information by visiting www.myhermes.co.uk.

 

5. HOW LONG WILL IT TAKE FOR YOU TO LOOK AT MY TOOL?

We aim to inspect your tool within 10 working days from receipt.

 

6. I CAN'T LIVE WITHOUT MY LEATHERMAN TOOL EVEN FOR ONE DAY. CAN YOU SEND ME THE PARTS I NEED SO THAT I CAN REPAIR IT MYSELF?

We regret that we are unable to send out replacement parts as all our products are designed to be disassembled by factory-trained technicians. Attempting to disassemble a Leatherman tool yourself may result in lost components and compromised tool functionality. It may also invalidate your warranty protection.

 

7. MY TOOL HAS SENTIMENTAL VALUE. CAN I HAVE MY OLD TOOL RETURNED TO ME AS WELL AS A REPLACEMENT?

Some customers do have sentimental value attached to their tools. We regret that we are unable to send you both a replacement tool and your original tool.

 

8. CAN I HAVE A DIFFERENT BLADE FITTED TO MY LEATHERMAN TOOL?

Each Leatherman tool consists of a combination of features that makes it a unique multi-purpose tool. We cannot alter or substitute different blade components from one tool version to another.

 

9. CAN MY REPLACEMENT TOOL BE RE - ENGRAVED?

Unfortunately imprinting / engraving is not covered by the warranty. We do not have the facilities to re - engrave replacement tools.

 

10. WHAT HAPPENS IF I DON'T WANT AN ALTERNATIVE TOOL?

If the product you have has been discontinued, we may need to replace it with an alternative model. If this is the case, and you are not happy with the alternative model, please notify us with 10 days of receipt. Your replacement will need to be returned to us and upon receipt, we will arrange for your old tool to be returned to you.

 

11. I'VE HAD MY LEATHERMAN FOR A VERY LONG TIME AND THE BELT SHEATH IS JUST ABOUT WORN OUT. HOW CAN I GET A REPLACEMENT?

Unfortunately sheaths are not covered by our warranty. There are a several models of sheaths to choose from which are shown on our accessories page. Enter your postcode in the top right hand side of the page for details of retailers or online stockists from where you can purchase these and other Leatherman products.

 

12. I CHOSE MY LEATHERMAN TOOL AS I LIKED THE COLOUR BUT THIS HAS NOW WORN OFF. WILL I RECEIVE A REPLACEMENT?

We regret that colour finishes are not covered by our warranty and any discolouration or depletion of the colour of your tool is due to natural wear and tear.

 

13. CAN YOU SERVICE / SHARPEN MY TOOL?

We do not provide a general or blade sharpening service. Details of how to maintain your tool can be found on our Maintenance sheet here.

 

If you have been unable to find the answer to your question, please contact our Warranty team on 01539 721032 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We aim to respond to all email enquiries within two working days.