Over 50 Years of Excellence

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Whitby Knives have formed a vital part of the outdoor enthusiast’s equipment since 1961. Our knives are designed and manufactured with particular care and attention to detail. Whitby & Co’s core principles of Quality, Value and Service. A Whitby Knife is ready when you need it.
BRAND
Buck
Gatco
Helle
Inova
Leatherman
Luger
Nite Ize
Opinel
Princeton Tec
Sheffield
Sunwise
Whitby
Zippo
ACME
UST
Biolite
SteriPEN
Klean Kanteen
Deejo
Smith's
Old Bear
ACTIVITY
Camping
Hunting
Fishing
Hiking
Cooking
Canoeing
Sailing & Diving
Gardening
Everyday
Gifts
Outdoor Active
Cycling
Tactical
General Purpose
Snowboarding
Skating
Surfing
Bushcraft
Safety & Rescue
Industrial
DIY
Road Safety
Survival & Adventure
PRODUCT TYPE
Binoculars & Scopes
Knives
Multi-Tools
Personal LED Markers
Pouches
Sharpening Products
Sunglasses
Whistles & Calls
Lighters
Latest Products
Bike Accessories
Keyring Accessories
Pet Accessories
Drinking Bottles
Survival Aids
Compasses
Camping Stove
Water Purifiers
Mobile Accessories
POS
Hardware
Scissors & Shears
Charging
Hand Warmers
Zippo Accessories
Head Torches
Lanterns
Handheld & Marker Lights

General Warranty

 

1. How does the warranty work?

2. How do I return my product to you?

3. Who covers the postage?

4. How long will it take?

 

ANSWERS 

 

1. HOW DOES THE WARRANTY WORK?

 

All of our products are warranted against material or manufacturing defects from the date of the original purchase. The length of a product’s warranty does depend on the manufacturer.

You simply have to print and fill out the Warranty Returns Form provided here, put the form and your product in the post to us and we'll take care of the rest. If a fault is found we'll repair or replace your product and send it back to you free of charge.

This warranty does not cover normal wear and tear, abuse, alteration, theft, loss or unauthorised and/or unreasonable use of your product.

 

2. HOW DO I RETURN MY PRODUCT TO YOU?

 

Step 1 - Package your warranty item securely

Unfortunately, we cannot be responsible for items that do not reach us. Please send your warranty repair via an insured and trackable service where delivery confirmation can be obtained if necessary. Please don't send your accessories.

Be sure to download and complete the Warranty Returns form here. The form must be completed, signed and included with your defective product in order for us to process your warranty request.

 

Step 2 - Ship your package to;

Whitby & Co (UK) Ltd
Warranty Returns
Aynam Mills
Kendal
Cumbria
LA9 7BY

 

Step 3 - We do the rest; 

If a fault is found, provided it is within the manufacturer’s warranty period, we'll replace your defective item free of charge and return it to you at our expense.

  

3. WHO COVERS THE POSTAGE?

You are responsible for shipping costs for returning your defective item to us. We will return your replacement at our cost.

 

4. HOW LONG WILL IT TAKE?

We aim to process all warranties within 10 working days from receipt.

 

If you have been unable to find the answer to your question, please email our Warranty team at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it